Support Hub

Hayabaji Help Center – Always by your side

Whether it's account setup, payments, betting rules, or game-related questions — you'll find all the answers right here.

Topic Guides

What do you need help with?

Click on any category below to find a solution to your issue.

Account Registration

Steps to Create a New Account

Deposits & Withdrawals

Complete Guide to Deposits & Withdrawals

Game Guide

How to Play Slots, Casino & Fishing Games

Betting Rules

Odds, Bet Types & Cashout

Bonuses & Offers

Welcome, Reload & Referral Bonuses

Security & Verification

KYC, Password & Account Security

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Get Started

How to Create an Account on Hayabaji

Many people assume opening an account on an online platform is a hassle. In reality, the whole process on hayabaji takes just a few minutes — all you need is a mobile number and a few basic details.

1
Click the Register Button

Click the "Register" button at the top of the page. A short form will appear asking for your mobile number and a password.

2
Verify OTP

An OTP code will be sent to your mobile. Enter it in the designated field and your account will be ready.

3
Complete Your Profile

Add your name, date of birth, and payment method. This makes deposits and withdrawals faster and easier.

4
Make Your First Deposit & Claim Your Bonus

Get a 100% bonus on your first deposit. Send money via Mobile Pay or Nagad and it'll be credited to your wallet instantly.

What You Need to Register
  • An active Bangladeshi mobile number (BTRC registered)
  • Minimum Age – 18 Years or Older
  • A Mobile Pay, Nagad, or Rocket account (for payments)
  • A strong password (at least 8 characters)

Important: Only one account can be created per mobile number. Creating multiple accounts may result in them being suspended and any bonuses forfeited.

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Payment Guide

Deposits & Withdrawals – Complete Guide

Deposits and withdrawals on Hayabaji are fast, easy, and secure. We support all the most popular payment methods available in Bangladesh.

Payment Methods Minimum Deposit Minimum Withdrawal Processing Time Fee
Mobile Pay৳200৳50030 secondsFree
Nagad৳200৳5001 minuteFree
Rocket৳300৳5005–10 minutesFree
Bank Transfer৳1,000৳2,0001–4 hoursFree
USDT (TRC20)$5$1010–30 minutesNetwork Fee
How to Make a Deposit?
  • Log in and go to the "Wallet" menu
  • Click the "Deposit" button
  • Choose your preferred payment method
  • Enter the amount and tap "Confirm"
  • Complete the payment using your Mobile Pay/Nagad PIN
  • Your balance will update instantly
How to Make a Withdrawal
  • Log in and go to the "Wallet" menu
  • Select the "Withdrawal" option
  • Select your registered payment method
  • Enter the withdrawal amount and account number
  • Complete Security Verification
  • Deposits via Mobile Pay/Nagad arrive in just 30 seconds
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Detailed Guide

Hayabaji Help Center – Answers to All Your Questions

If you're new to online gaming platforms, a lot of things can seem overwhelming at first. Wondering where to click, how to make a payment, or how bonuses work — these are all perfectly normal questions. hayabaji That's exactly what the Help Center is here for — to get you quick answers whenever you run into an issue.

General Betting FAQs

Cricket betting is the most popular section on hayabaji. You can place live bets on all major events — from Bangladesh national team matches to the IPL, BPL, and T20 World Cup. Odds can feel confusing for new bettors, but simply put: the higher the odds, the higher the risk — and the higher the potential payout. Odds of 1.5 mean a ৳100 bet returns ৳150 if you win.

Before placing a bet, check the match conditions, pitch report, and team form. hayabaji provides pre-match analysis for every game to help you make informed decisions.

Live Casino – How to Play

Live Casino can feel intimidating at first, but it's actually quite straightforward. At hayabaji's live studio, professional dealers run the games via real-time video stream. You can see the cards on your screen and place bets with just a click.

To play Baccarat, place your bet on either "Player" or "Banker". In Roulette, you can bet on a specific number or color. Andar Bahar is the most popular game in Bangladesh — you simply predict which side the matching card will land on.

How to Use Your Bonus

Hayabaji offers several types of bonuses. A welcome bonus cannot be withdrawn immediately — you need to wager a set amount first (known as the wagering requirement). Typically, wagering 5–10x the bonus amount is enough to release it.

To earn a referral bonus, share your referral link with friends. When they sign up and make their first deposit, you'll automatically receive ৳500. It's a genuinely easy way to earn a little extra.

Account Security & KYC

Keeping your account secure is our responsibility too. hayabaji supports two-factor authentication (2FA). Once you enable 2FA from your account settings, you'll receive an OTP every time you log in — adding an extra layer of protection.

For KYC (Know Your Customer) verification, you'll need to submit a photo of your National ID or passport. This is a one-time process, and completing it allows larger withdrawals to be processed faster. Verification typically takes up to 24 hours.

If you forget your password, click "Forgot Password?" on the login page. An OTP will be sent to your registered mobile number. Enter a new password and you're back in your account.

Mobile App Issues

Installing the app can sometimes be tricky, especially on Android. This is because the hayabaji APK must be downloaded directly from the website, not the Google Play Store. Before installing, go to your phone's Settings > Security and enable "Unknown Sources".

If the app is slow or keeps crashing, start by clearing the app cache and updating to the latest version. If the issue persists, let us know via live chat — our technical team will assist you right away.

IOS users can get the app via TestFlight. Full instructions are available on the app page of the hayabaji website.

Responsible Gaming & Setting Limits

Hayabaji believes gaming should be for fun, not stress. You can set a daily betting limit on your account, which caps the amount you can wager per day and helps you stay in control of your budget.

If you ever feel like your gambling is getting out of control, contact our support team right away. We can also arrange a temporary account suspension if needed. Responsible gaming isn't just a policy for us — it's a commitment.

Support Hours
  • Live Chat: 24/7
  • Email Reply: 1–2 hours
  • Social Media: 9:00 AM – 12:00 AM
  • Avg. Response Time: 2 minutes
Common Issues & Solutions
  • Can't log in → Reset your password
  • Deposit delayed → Send a screenshot to support
  • Game not loading → Clear your cache
  • Bonus not received → Provide the transaction ID to support
  • Account verification pending → Submit your KYC documents
hayabaji
Contact Us

Talk to Our Support Team

Whatever your question or issue, hayabaji's support team is always here to help.

Live Chat

The fastest way to get help. Click the chat button on the right side of your screen and get a resolution in just 2 minutes.

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Email Support

For complex issues, email us with screenshots or supporting documents. You'll receive a detailed response within 1–2 hours.

support@hayabaji.click
FAQ Page

Answers to common questions are organized on our FAQ page. Take a look there before reaching out to support.

Visit FAQ
Frequently Asked Questions

Help Center FAQ

Here are the most frequently asked questions about Hayabaji.

Yes, hayabaji is built with Bangladeshi users in mind. From a Bangla-language interface and Mobile Pay/Nagad/Rocket payment support to 24/7 customer service in Bangla — everything is optimized for users in Bangladesh.

Wait 5–10 minutes first. If the balance still hasn't arrived, copy the transaction ID from your Mobile Pay/Nagad app and send it to live chat. Our team will verify it manually and credit your wallet. Most cases are resolved within 15 minutes.

There are several reasons an account may be blocked — repeated incorrect password attempts, incomplete KYC, or unusual transaction activity. Email support@hayabaji.click with a photo of your registered mobile number and national ID. Your issue will be resolved within 24 hours.

Most bonuses can be used across all games, but some are restricted to specific games or categories — for example, sports bonuses apply only to betting, and casino bonuses apply only to casino games. The best approach is to read the terms and conditions of each bonus offer carefully.

Still have questions?

Our live chat is available around the clock. Talk directly with our Bangla-speaking support team anytime.

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